Caring For Homeowners

Caring in Action – Homeowners

Ocwen is one of the leading mortgage servicing companies in America, serving more than two million homeowners. We understand that for many people, their home is their largest asset and the main contributor to their family wealth.

We are committed to providing personalized care and solutions to help our customers save money, build equity, and most importantly, stay in their homes.

Our commitment to Caring in Action is best reflected through the words of those we have helped.

  • Ocwen: Leader in Loan Modifications

    Ocwen: Leader in Loan Modifications

  • Finding Resolution for Borrowers Across the Country

    Finding Resolution for Borrowers Across the Country

  • Keeping You in Your Home

    Keeping You in Your Home

  • Connecting with Homeowners Everywhere

    Connecting with Homeowners Everywhere


At Ocwen we know that there is no “one-size-fits-all” solution for our customers facing financing challenges.

We work directly with our customers to explore a full range of options for loan modification. Independent data confirms that a large majority of the homeowners we help with a modified or adjusted loan succeed in turning their situation around.

That is Caring in Action.


For our customers who qualify, we offer solutions that include changing one or more terms of a loan – from lowering the interest rate, to adjusting the loan balance, to spreading payments over a longer term. And we may even offer the option of lowering the principal balance.

Click to learn more about our mortgage assistance programs.



In order to offer additional assistance, we have compiled the information and resources below to help homeowners navigate the mortgage process.

Alternatives to Foreclosure

For homeowners who simply cannot afford to stay in their homes, or may want to move on from the property, we offer options that enable them to exit ownership without facing the stigma of foreclosure.

Click any of the links below for more information:

Listing a property for sale

Forgiving debt in exchange for transferring the deed to the property

Homeowner Toolkit

The resources below offer additional information including where homeowners can to go for advice, how specific programs work, what to consider when reviewing different loan programs, and how to apply for a modification.

HUD-approved Housing Counselors

Click here for a list of U.S. Department of Housing and Urban Development approved housing counseling agencies where borrowers can go for advice on buying a home, loan modifications, foreclosures, and other related financial concerns.

Mortgage Modification Calculator

Click here for a modification calculator on Fannie Mae’s to determine how a modification could impact a mortgage.

How to Apply for a Modification

Click here for information about how Ocwen customers can apply for a mortgage modification.

Modification Program Application

Click here for the modification application.

Mortgage Glossary

Click here for definitions of commonly-used industry terms – like “modification,” “principal reduction,” and “short sale.”

Help Us Improve

We established an internal Office of the Consumer Ombudsman to handle any of our customers’ concerns. Please help us improve by sharing your stories with us.

Contact us at 800-74-Ocwen. We have a team standing by to answer your questions and provide assistance.