Caring For Communities

Caring in Action – Communities

The 2008 housing crisis threatened the economic viability of entire communities. “Caring in Action” means working with all community stakeholders to maintain the quality of life in their communities.

By helping our customers stay in their homes and protect their largest asset, we are helping keep neighborhoods intact and communities strong.


In 2014, Ocwen created a Community Advisory Council (the “Council”) to provide a forum for Ocwen leaders and community advocates to share ideas, discuss policy issues and collaboratively identify opportunities for Ocwen to continue its positive impact on local communities, particularly those hit hardest by the economic downturn.

The Council is comprised of a diverse group of national, regional and local nonprofit housing counseling, community development and civil rights organizations from across the country.

Members of our Community Advisory Council include:

Center for NYC Neighborhoods

Consumer Federation of America


Homeownership Preservation Foundation


National Association of Neighborhoods

National Community Reinvestment Coalition

National Community Stabilization Trust

National Housing Resource Center

Neighborhood Housing Services of Chicago

Neighborhood Housing Services of New York City

New Jersey Citizen Action

Northwest Side Housing Center

Springboard Social Enterprises


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Through confidential one-on-one counseling and group education, HomeFree-USA and their national network of over 60 partner agencies helps Ocwen borrowers to both understand their mortgages and to prevent foreclosure. HomeFree-USA is a leading HUD-approved homeownership development, foreclosure prevention, and credit improvement organization. Visit to learn more about how HomeFree-USA and their affiliates across the country. Ocwen borrowers seeking assistance with their mortgage, including applying for a loan modification, can call 1-855-493-4002 to speak with a HUD-certified counselor.

As part of their important advocacy work, the National Association for the Advancement of Colored People (NAACP) and Ocwen are proud to work together to support homeownership and prevent foreclosures through efforts like the successful Help & Hope for Homeowners event series. For additional details about the NAACP, please visit

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Ocwen is proud to work with the UnidosUS and its Homeownership Network affiliates who have helped over 578,000 families with their housing counseling needs since 1997. Ocwen borrowers looking for assistance with their mortgage or interested in applying for a loan modification can reach out to expert housing counselors at 202-785-1670. Learn more about UnidosUS and its affiliate partners across the country at

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Community Outreach Programs

Ocwen participates in a variety of community outreach and homeowner assistance programs and events with local and national organizations around the country. We are particularly focused on areas still suffering the effects of the 2008 housing crisis. As a company, Ocwen is always seeking new and innovative ways to reach our homeowners, better serve their unique needs, and find solutions that will improve their lives.

Some of our recent community outreach activities include:

Working with the NAACP

Ocwen has joined together with NAACP state conferences around the country to host “Help & Hope for Homeowners” events for struggling borrowers. The series gives Ocwen homeowners the opportunity to receive one-on-one in-person support from Ocwen Home Retention Agents and U.S. Department of Housing and Urban Development (HUD)-approved financial counselors to find personalized solutions to help them remain in their homes.

Ocwen and the NAACP have hosted “Help & Hope for Homeowners” events across the country since 2015, including:

Partnering with Local Community Organizations

Ocwen maintains relationships with community organizations in neighborhoods around the country. We partner with them regularly to organize events and programs for homeowners to explore possible mortgage solutions face-to-face with qualified counselors. This effort is part of Ocwen’s continued outreach to bring real solutions to struggling homeowners across the U.S. Our list of partners and programs is always growing.

Upcoming Events

We are working with local and national housing policy and counseling organizations to schedule upcoming events that will provide homeowners access to special resources and support in their communities.

2020 October 28
Event Map informational call

You Are Not Alone informational conference call with PHH Mortgage (a subsidiary of Ocwen), the State of Maryland Department of Housing, the NAACP and HomeFree-USA

Learn More
2020 November 7
Event Map virtual outreach event

You Are Not Alone virtual outreach event with PHH Mortgage (a subsidiary of Ocwen), the State of Maryland Department of Housing, the NAACP and HomeFree-USA

Learn More